How It Works
Three simple steps to get accurate calculations
1
Enter Ticket Data
Input volume and cost per ticket.
2
Set Deflection Rate
Estimate % handled by AI.
3
Add CSAT Risk
Factor in customer satisfaction impact.
4
Get ROI Analysis
See savings and risk-adjusted value.
Loading Support Ticket Deflection ROI Calculator...
Frequently Asked Questions
What is a good ticket deflection rate?
20-40% is typical for AI chatbots. Top performers hit 50%+. Start conservative: 25% is achievable. Higher rates require excellent knowledge base and NLP. Always monitor CSAT.
How do I calculate cost per ticket?
Fully loaded: (Support salaries + tools + overhead) / monthly tickets. Typical range: $5-25 for email, $8-15 for chat, $15-35 for phone. Include management time.
Does deflection hurt customer satisfaction?
It can. Poor implementation drops CSAT 5-15%. Good implementation: Neutral or +5%. Keys: Fast escalation, clear AI disclosure, quality answers, easy human access.
What is break-even deflection rate?
Minimum deflection to cover AI tool cost. Example: $500/month tool ÷ $15/ticket = 34 tickets. If you have 2000 tickets, break-even is 1.7% deflection.
How do I improve deflection without hurting CSAT?
Tactics: Target simple/repetitive queries first, hybrid human+AI, measure resolution rate not just deflection, continuous training, easy escalation path, post-chat surveys.
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Results are estimates for informational purposes only. Consult professionals for important decisions.